Frequently Asked Questions


Contacts / Connections

Communities / Discussions

Library / Resources

General | Top

Q: What is my username/password?
A: You will use the email address SITC has on file for you. If you forget your password, you can reset it following the instructions from the Sign In screen.

Q: How do I control what information is visible in My Profile?
A: Visit your privacy settings page.  This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.


Contacts / Connections | Top

Q: How do I find other members?
A: Select the “Directory” link found in The CONNECT Community navigation menu. The Directory lets you search for other members based on: 

  • First and/or last name
  • Company Name
  • Email address

Use the “Advanced Search” option to increase your search to other parameters, including:

  • City
  • State
  • Country
  • Work Setting
  • Specialty
  • Professional Role
  • Work Sector

Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” link to the right of each person in your search results. Just click this link to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?
A: Under “The CONNECT Community” top navigation menu bar, select “My Communities” to view the communities you’re currently a part of. 

Q: How do I join/subscribe to a community and the affiliated Discussion Group?
A: Click here to explore all of the communities available to you in Cancer Immunotherapy CONNECT, powered by SITC. Also, you can view communities by clicking on your profile image in the top right hand corner. In the drop down field, select the “Communities” button for a complete list. Click on the Community that you wish to join and simply click "Join". Then choose a delivery option for posts (Real Time, Daily Digest, or No Email).

Q: How can I control the frequency and format of emails I receive?
A: Under “The CONNECT Community” navigation menu, select My Profile. From your profile screen, select the “My Account” drop down menu, and then click, “Community Notifications.” 

For each discussion, you have the following delivery options:

  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q:How do I unsubscribe from a discussion?
A: Go to “My Account” > “Community Notifications.” Within the notifications settings, select “No Email” to be removed from a discussion. 

Q: How do I respond to others’ posts?
A: Click “Reply to Discussion” to send your message to the entire community. Or from the “Reply to Discussion” drop down, select “Reply to Sender” to only send your message back to the sender. We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from. 

Q: How do I start a new discussion thread?
A: Select the community you would like to post to via your “My Communities” list from “The CONNECT Community” menu. Once in the Community, click the “Add”  button next to the Latest Discussion Posts menu to create a new message. Also, you can select the “Discussions” tab from this page, which will populate with all of the recent discussion posts, and you can select “Post New Message” here.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to “My Profile” > “My Subscriptions” and select the “Text” format option near the top of the page. Be sure to hit “Save” at the bottom of the page once you’ve made this change.

Q: Why do I have to post messages and reply through the website?
A: There are many upgraded features made possible because of the web interface:

  • When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members.
  • All posts and associated resources are automatically archived and very easily searchable.

Q:Can I search for posts across all the communities?
A: Yes. Go to “Communities” > “View Discussions” > “Advanced Search” in the top blue navigation bar. You can search based on keywords in the posts, search all or specific forums, and select a specific date range.

Q: How do I see a listing of all of the posts to a specific Community?
A: Surf the specific community you’re searching by clicking “My Communities” from “The CONNECT Community” menu. Once in the community, click the “Discussion” tab to view recent discussion threads. 

Q: How do I change the information showing up in my signature block?
A: We have set a default signature, but if you would like to change the information that appears or the order in which it appears, select “My Profile” in “The CONNECT Community” navigation menu. From your profile screen, select the “My Account” drop down menu and then select “Discussion Signature”. You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?
A: Click on the “CONNECT Community” navigation dropdown and select “My Libraries” – this will bring up all the libraries for all communities that you’re a part of. From there, you can drill down into a specific library if you know which library to search in. 

If you do not know which library to search in, simply enter your search term in the “Search” bar at the top of all SITC pages. Within the search results, click on “User Content” on the left side under “Categories” – this will give you the option to search for only library entries.

Q: Can I search for specific file types?
A: Yes. Type your search term in the search bar at the top of the site, then Click “User Content” on the left side, then check “Library Entry.” Then you’ll be able to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?
A: The libraries are populated in two ways: You can upload documents directly by using the “Add a New Entry” link found under “Communities” > “View Libraries.” That is to say, library resources are not required to be associated with a discussion. Alternately, when you include an attachment in a discussion post, the system automatically places it in the library.

Q: How do I upload a file?
A: Select the “Add a New Entry” link found under “Communities” > “View Libraries.” Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).

Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.